You meant to ring back. Then the day happened.
The enquiry came in while your hands were full. You meant to ring back at dinner time, then the day happened, and by Thursday they have had somebody else out. Carrie watches every enquiry for you and gives you a nudge before that happens. We set the whole thing up. There is nothing for you to switch on and nothing new to learn.
Set up as part of your build. Nothing to install, nothing to learn, and nothing for you to run.
What it looks like
Ten past nine on a Tuesday morning in November. You are at a job with your hands full when one comes in from a bungalow in Halstead: “No hot water since Sunday. Elderly mother in the house.” You tell yourself you will ring at dinner time.
At twenty to ten your phone goes, one line, that one is still sitting there. You ring her between jobs and book it for two o'clock. On any other Tuesday you would have found out about that job on Thursday.
What you actually have to do
This is the whole of your side of it. There is no app to download, no new number, and nothing to remember on a Monday morning.
Day one, for ten minutes
You tell us how long is too long for an enquiry to sit there. That is the only decision you make, and we set the rest up as part of your build.
Every day after that, nothing
You do not open anything, tick anything or switch anything on. She is already watching, at night and at weekends as well as on a Tuesday afternoon.
When she nudges you, you ring
One message on your phone saying which job has been sitting and for how long. You ring them back. That is your whole part in it.
What does Carrie do about an enquiry you have not answered?
Six things, and she does all six of them without being asked.
Catches Every Enquiry
It is safe the second they press send, so nothing is lost even if your email plays up that morning.
Watches day and night
Weekends included, and the ones that come in at half eleven at night. She does not clock off.
Works to your clock
You say how long is too long. It starts at half an hour. Changing it is one tap.
Knows reading is not doing
Reading it with your hands full does not stop the clock. Dealing with the job does.
Nudges You Once
One message: which job, and how long it has sat. Then she leaves you alone about it.
Never touches your customer
They get their confirmation when they press send, and nothing automatic after that, ever.
Who enquiry chasing suits and how you pay
Enquiry chasing suits somebody working on their own and a firm with somebody in the office, for two completely different reasons.
How you pay for Carrie
Carrie comes with the care plan rather than as another line on your bill, and every plan price is published.
If it is just you
She is the nearest thing you have got to somebody sat in an office, and she is the reason a Tuesday enquiry does not turn into a Thursday apology.
If somebody answers your phone
She backs them up on the evenings, the weekends and the days they are off. The office is the reminder while it is open. She covers everything either side of that.
Enquiry chasing is part of the AI receptionist, and you can take that on its own or take all four. See all four AI services. If the thing you want taken off your hands is bigger than one of these, that is AI implementation, and it gets quoted on the job rather than sold off a list.
What people ask before they buy
Six, and all six are about this one thing. The one that matters most, why your customer is never told, is third.
What exactly is enquiry chasing?
It watches every enquiry that comes in through your website and gives you a nudge when one has been left longer than you said was alright. That is the whole of it. Every word to your customer stays yours, and the nudge comes to you.
It watches the website. A phone call is a different job, and that one is phone answering.
How is this different from a CRM?
A CRM is somewhere to put things. It will happily hold an enquiry nobody has answered for a fortnight, tidily, in the right place, and that tidiness is the problem, because it looks dealt with.
This one does the thing a CRM will not do, which is interrupt you. It is the difference between a filing cabinet and somebody putting their head round the door.
Why is my customer never told?
Because telling them turns somebody who was patiently waiting into somebody who has been let down, in your name, with the time on it. They already got a confirmation the second they pressed send. A second message an hour later saying nobody has picked it up takes away the one thing you had going for you, which was them assuming you were busy.
So the only thing a nudge can ever cost you is four seconds on a job you had already sorted.
Do I need to be any good with computers?
No. If you can read a text message you can use this. The only thing you ever actually do is ring somebody back, and that was the bit you were always going to do anyway.
Everything else is set up for you as part of the build, and if you want something changed later you tell me and it is done, usually the same day.
What does a reminder actually change?
The jobs you lose by forgetting, which is a different pile from the jobs you lose on price.
It is worth most when you are on your own, because there is nobody in an office doing the remembering.
How long does it wait before it nudges me?
Whatever you tell it. It starts at half an hour. Set a longer wait for evenings and weekends rather than switching it off, because a Saturday enquiry is still a job.
Dealt with means anything that moves the enquiry on in your back office. Reading it does not count, because reading it with your hands full is the exact moment this is built for. It comes with the care plan, and every plan price is published.
How many enquiries went cold last month?
The ones that went cold are not a lead problem, they are a Thursday problem. We set this up for you and it gets on with it while you do the work.
Twenty minutes with Chad. Nothing to pay and nothing to sign. All four, and what sits inside each one, are on the Aristotle page.