We build AI into real business processes for UK companies: quoting, chasing, scheduling, reporting, getting information out of documents, and answering the same question two hundred times a week. Not a chatbot bolted on the front.
Any size, any sector, anywhere in the UK. Scoped and quoted per project.
Every week there is another thing you are apparently supposed to have. Half of it is nonsense and some of it is not, and telling the two apart is a full time job you already do not have time for. So it gets put off, and the feeling of being behind quietly gets worse.
Nobody went out of business the week the internet arrived. They lost, slowly, to the ones who got there first, and by the time it was obvious the gap was too big to close.
Not from anyone doing worse work. From firms doing exactly the same work, who were simply harder to find and slower to answer. You watched it happen.
The quote that lands the same afternoon beats the one that lands on Thursday, even when Thursday's is better. If a competitor answers in minutes and you answer in days, quality stops being the argument.
Nothing breaks. No customer complains. You simply never hear about the enquiries that went elsewhere, the same way you never hear about a missed call.
You do have to start. One process, done properly, teaches you more about what this is worth to your business than any amount of reading. The gap does not close on its own, it widens.
Not the model. The model is the easy bit now. They fail because nobody mapped the real process, nobody decided what happens when it gets something wrong, and nobody owned it after launch. That is the work, and it is the reason we scope before we quote.
If a person is doing it, it is repetitive, and it follows rules they could explain to a new starter, it is worth looking at.
Enquiry in, priced quote out, in the format you already use, with a human approving it before it goes anywhere near a customer.
Quotes that never got answered, invoices going past due, jobs waiting on a part. The work nobody enjoys and everybody forgets.
Pulling the numbers out of invoices, delivery notes, timesheets, specifications and surveys, and putting them where they were going to be typed anyway.
Internally for staff, or externally for customers, drawing on your own documents rather than on whatever a general model happens to believe.
Who goes where, in what order, when something changes at half past seven in the morning.
The accounts package, the CRM, the spreadsheet somebody built in 2019 that the whole company depends on. Usually the real problem.
No twelve month discovery phase, nothing signed off on a slide, and no platform to buy before anybody knows whether it works.
We sit with the people doing the work and follow the process as it really runs, not as the manual says it runs. You get a written map of it either way, and it is yours whether you continue or not.
Scope, what it will and will not do, what it connects to, who approves what, how errors are handled, and what it costs to run each month. Fixed, in writing, before you commit.
Working software against your real data, not a demo on sample data. Running alongside the humans until it has earned the right to be trusted.
With a real number in front of you for what the first one saved. If it did not pay, we will say so and you should stop.
These are the questions that separate a working system from a slide deck. Ask them of us and of everybody else you speak to. Our answers are below, and one of them is not flattering.
Here is the honest answer, and it is the one that costs us. We are new as a company. We have built and run the systems underneath this: databases with proper access control, job and enquiry systems in daily use, offline apps on phones. If a piece of your project is new to us, you will be told before you spend anything, along with exactly what we have done and what we have not. Anybody who tells you every part of a bespoke build is routine for them is selling.
You do, all of it, from the first day. Code, configuration, prompts, and every piece of data it touches. It runs in your accounts wherever it can. If leaving us is difficult, that is a design fault, not a feature.
It will. Every production AI system does, and anybody claiming otherwise has not run one. What matters is what catches it. We define, in the quote, what it is allowed to do on its own, what needs a human to approve it, what it does when it is unsure, and how you find out. Nothing that touches a customer or money goes out unapproved without you deciding that deliberately.
Told up front, itemised, at what it costs us. Anything that calls a model, sends a message or takes a phone call costs money every time it runs. We do not hide a running cost inside a round monthly number, and we do not mark up somebody else's bill.
Models change, systems get updated, and edge cases turn up that nobody imagined. Support is agreed before the build starts rather than negotiated the first time something breaks, and you get the documentation to hand to somebody else if you ever want to.
Not by us, and we will tell you exactly which providers are involved and what their terms say, in writing, before anything of yours goes near them. If a process should never leave your control, say so early and it changes what we build.
Anybody publishing a fixed price for "AI implementation" is either selling a subscription to somebody else's software, or they are going to change the number once they see your business. Neither is what you want.
What we will tell you is what moves the price, so you can work out roughly where you sit before you speak to anyone:
One system with a decent API is straightforward. Four systems, one of which is a spreadsheet and one of which has no API at all, is most of the work.
Something that drafts an internal summary needs far less checking than something that sends a price to a customer. The checking is the expensive part, and it is the part worth paying for.
If the knowledge lives in three people's heads and a folder of PDFs nobody has opened since 2021, that gets sorted out first. It is usually worth doing on its own.
Something a person triggers and reviews is a different job from something running unattended at three in the morning that has to be right.
You get a fixed written quote before any build starts, with the running costs itemised separately. If we think the sums do not work for you, we will say so, and that is not a sales technique.
You probably do not want a bespoke AI project. You want the phone answered, the enquiries in one place, and the reviews asked for at the right moment.
For local service businesses we package all of that with the website, the back office and the staff app, at published prices starting at £295 to set up and £99 a month. That is a better fit and a fraction of the cost of a bespoke build, and we would rather point you at it than sell you something bigger than you need.
One process, the one that costs you most. If there is something in it, we will tell you what it would take. If there is not, we will tell you that too, and it will not have cost you anything.